When will my order be sent out?
Orders are all handmade at our Bedfordshire studio. Because of this they may take up to 7-10 working days to be dispatched during busy periods. You will receive an email once your order has been dispatched.
How long will it take for my order to arrive?
All UK orders are all sent by Royal Mail First Class Post. Please allow up to 3-4 working days for your order to arrive after it has been dispatched.
Orders sent outside of the UK may take up to 10 days working days to arrive.
Please note customs checks may cause delays.
Will there we customs charges on my order?
Please note orders placed outside of the UK may have additional customs charges that are not included in the cost of the item.
Please contact us if you wish to return an item.
We are happy to accept returns if the item is returned to us in the original packaging, unworn and in the same condition within 28 days of purchase.
Sale items are non refundable but we will happily offer you a credit note to the value of the item instead. Custom orders are non refundable.
As a small business, it is the responsibility of the customer to cover the cost of the return. We are not responsible if your return is lost in the post. Please retain proof of postage to enable you to claim a loss where necessary. We also recommend using a tracked service.
Any additional questions?
Please feel free to contact us through the contact page or email us at firstname.lastname@example.org.